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Privacy

Privacy Policy

We secure your personal information

The privacy of our customers is very important to equinux. We have taken appropriate measures to ensure the security of all customer data. equinux is committed to protecting the information you share with us. This Privacy Policy explains how equinux processes information that can be used to directly or indirectly identify a person ("Personal Information"). This data is generated by the use of our website and our services. All equinux products and services are fully compliant with the General Data Protection Regulation of the European Union (GDPR).

Who is responsible for data collection and processing?

The equinux Group collects and processes your data as the controller.
The equinux Group consists of the following companies (collectively referred to as “equinux”):
equinux AG, Dr.-Johann-Heitzer-Str. 4, 85757 Karlsfeld/Munich, Germany
equinux USA, Inc., 533 Airport Blvd. Suite 400, Burlingame, CA 94010, USA
TOWER ONE GmbH, Dr.-Johann-Heitzer-Str. 4, 85757 Karlsfeld/Munich, Germany
Live TV GmbH, Dr.-Johann-Heitzer-Str. 4, 85757 Karlsfeld/Munich, Germany
The data protection officer for all companies of the equinux Group can be reached at privacy@equinux.com.

What data is collected and processed about me? And why?

With equinux you are the customer and not the product. Our services are not free of charge because we don’t sell your data. Data collection and sale or trading of this information is not our business model, unlike providers such as Facebook, Google, XING, etc.
All data collection and processing is done for specific purposes to run our apps, products and services. Personal data may be required to fulfill technical requirements, contractual requirements or explicit user wishes.
Personal information is data that can be used to identify or contact a single person. Any entry of personal or business data expressly takes place on a voluntary basis.
Here are some examples of the types of personal information equinux may collect and how we may use it:

1. By visiting our website

For technical reasons, certain data must be collected and stored when using our website, such as the date and duration of the visit, the pages accessed, identification data of the browser and operating system used, and the website from which you visit us.
The legal basis for this processing is Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure and reliable operation of our website, error analysis, and the prevention of misuse.

2. By creating an account

You have the option of creating a customer account to use our products and services (referred to as an “equinux ID” or other product name-related ID such as TV Pro ID, Mail Designer ID, VPN Tracker ID). This can be used, for example, to

  • make a purchase
  • download or start a demo version
  • activate a product
  • use cloud storage features (e.g. to sync settings between devices)
  • to redeem a product code
  • manage products for team members
    When creating an equinux ID, we ask for as little data as possible, such as your name, email address, and country. Other personal information is optional, but may be required for specific purposes (e.g. we need your delivery address for shipping). To confirm your account, we will send you a verification email. When you’ve created an equinux ID, we may contact you by email, if you permit us to do so. Reasons for contacting you include:
  • B. Account-related information
  • C. Information by newsletter
    To learn more about the content of these types of communications and how to unsubscribe, please see the section: How will I be contacted?
    The legal basis for this processing is Art. 6(1)(b) GDPR, insofar as the processing is necessary for creating and using the customer account, activating products, providing cloud storage features, or redeeming product codes. Where you provide optional information, the processing is based on your consent pursuant to Art. 6(1)(a) GDPR.

3. By making a purchase

When you make a purchase on our website, we collect information such as your full name, username, email address, contact address, billing address, credit card information, and any other information required to complete a financial transaction. Credit card data is processed in encrypted form and, where necessary, transmitted to the relevant payment service provider.
Based on your purchase, we may contact you by mail or email. The reason for contacting you is:

  • A. Purchase-related information
  • B. Account-related information
  • C. Information by newsletter
    To learn more about the content of these types of communications and how to unsubscribe, please see the section: How will I be contacted?
    The legal basis for this processing is Art. 6(1)(b) GDPR, insofar as the processing is necessary for concluding and performing the purchase contract, processing payment, providing the product, and customer support. Where we process data to comply with statutory retention or documentation obligations, the legal basis is Art. 6(1)(c) GDPR.

4. By subscribing to our newsletter

You can subscribe to our newsletter on our website. For this, we need your email address. To confirm your email address, we will send you a verification email. Based on your newsletter registration we can contact you by email. The reason for contacting you is:

  • C. Information by newsletter
    To learn more about the content of these types of communications and how to unsubscribe, please see the section: How will I be contacted?
    The legal basis for this processing is your consent pursuant to Art. 6(1)(a) GDPR. You can withdraw this consent at any time with effect for the future by using the unsubscribe link in the respective email or by contacting us at privacy@equinux.com.

5. By using an equinux product

If you use an equinux product, we may collect information about your use, such as your user account information, the time and date of your last login, your IP address, crash reports, and information about the device you use to log in. equinux uses such information to fulfill your requests, provide and improve the relevant product or service, and prevent fraud. A customer account may be required to use the product. Based on your usage, we may be able to contact you by email, if you allow us to do so. The reason for contacting you is:

  • B. Account-related information
  • C. Information by newsletter
    To learn more about the content of these types of communications and how to unsubscribe, please see the section: How will I be contacted?
    The legal basis for this processing is Art. 6(1)(b) GDPR, insofar as the processing is necessary for providing, activating, using, and securing the relevant product or service. Where we process usage, device, or crash data to improve our products, analyze errors, or prevent misuse, the processing is based on Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure, reliable, and user-friendly provision and improvement of our products and services.

6. By contacting us

You can contact us if you have a question about a product, a purchase, or other topics. As part of this contact, you may provide us with personal information. All information you provide when contacting us is voluntary. It is not necessary to provide us with personal information. However, if you do not provide us with certain information, we may not be able to help you. Any data you provide may be used to respond to your request and to improve our products.
The legal basis for this processing is Art. 6(1)(b) GDPR, insofar as your request is related to a contract, a purchase, or pre-contractual measures. In all other cases, processing is based on Art. 6(1)(f) GDPR. Our legitimate interest lies in processing and responding to your request and improving our products and services.

7. Use as a reference

With your explicit consent, we may list you as a reference on our website. If we mention you on our website, it is possible that personal data will be used. The scope will of course be discussed prior to publication. If you would like to update or delete a reference listing, please contact us at privacy@equinux.com.
The legal basis for this processing is your consent pursuant to Art. 6(1)(a) GDPR. You can withdraw this consent at any time with effect for the future by contacting us at privacy@equinux.com.

How will I be contacted?

We typically contact you as customers and users for three different reasons:

A. Purchase-related information

If you have purchased a product, we will send you purchase related information by email. This may include the following:

  • Purchase confirmations
  • Information about the renewal or expiration of a product
  • Necessary information for account management
    Purchase-related information is contract-relevant information and therefore not a newsletter. You can not unsubscribe from purchase-related information. Purchase-related information is sent only within the scope of an active product.

B. Account-related information

If you have created a customer account and use it as part of a product, we may send you account-related information, if you allow us to do so. For example, this information may include the following topics:

  • Information about new versions or features of the product
  • Information about the download or demo versions
  • Tips and tricks to help you get the most out of your product
    Account-related information is customer-specific information. This information can be unsubscribed at any time. To do so, click on the corresponding button or link in the email you have received. No costs arise that exceed the basic costs of transmission.

C. Information by newsletter

If you are subscribed to our newsletter, we may send you newsletters from time to time. As an example these newsletters may cover the following topics:

  • Information about offers or promos
  • Information about new products from us
  • Information about similar and or compatible products of our partners
    You can unsubscribe from newsletters at any time. To do so, click on the corresponding button or link in the email you have received. No costs arise that exceed the basic costs of transmission.
    The legal bases for the respective contact are set out in the processing purposes described above. We send purchase-related information insofar as this is necessary for contract performance. You can unsubscribe from account-related information and newsletters at any time using the unsubscribe link in the respective email.

Will data be shared? If so, with whom?

Data storage and processing by companies of the equinux group

For the execution of the contract and the use of product functionalities, your data can be stored and processed by all equinux Group companies under this privacy policy.

Data storage and processing by third parties

In a networked world, companies work together to provide the best possible products and services. We’re no different: For the sale and operation of our products, we rely on specialized service providers and processors. These include, for example, payment service providers, cloud storage and processing providers, and shipping service providers.
External service providers who process data on our behalf are carefully selected and subject to strict contractual requirements. They work according to our instructions and must adhere to appropriate technical and organizational measures to protect personal data. Where these service providers process personal data on our behalf, we enter into data processing agreements with them pursuant to Art. 28 GDPR.
Let’s be clear: We do not sell your data to these service providers; data is only transmitted to third parties in accordance with this Privacy Policy.

Data access for legal reasons

In specific cases, personal data may be shared with professional advisers (for example, accountants, lawyers, business consultants) or government agencies (such as tax offices, regulators). This is solely for the purpose of receiving professional advice, reviewing and defending legal claims, such as in litigation or out of court proceedings, in the context of regulatory investigations or proceedings, or as a result of other legal obligations.

Sale of the company or product

Your personal data may also be transferred to a third party if the company or part of it is sold. Since the sale of a company or product always includes the associated customer data, it would be transferred in this case. Any potential buyer is required to handle the personal information in accordance with this Privacy Policy.

Data transmission abroad

equinux is a global group of companies with subsidiaries, business processes, management structures and technical systems, some of which are located abroad. This means that your personal information may be transferred to other countries, possibly outside the EU. In other countries, there are other legal provisions regarding data protection. equinux makes sure that adequate protection for your data is ensured. This includes, for example, the use of standard agreements approved by the competent authorities and the requirement to take appropriate technical and organizational security measures to protect your personal data. Where personal data is transferred to countries outside the European Union or the European Economic Area, we ensure that an adequate level of data protection is in place. This may be achieved, in particular, through an adequacy decision by the European Commission, EU Standard Contractual Clauses, additional technical and organizational safeguards, or another legally recognized basis.

How long will my data be stored?

We store your personal data only for as long as necessary for the purposes for which it was collected, or for as long as statutory retention, documentation, or limitation periods apply. Contract and account data is stored for the duration of the contractual relationship and thereafter only to the extent necessary to comply with legal obligations or to establish, exercise, or defend legal claims. Invoice, payment, and transaction data is stored in accordance with statutory commercial and tax retention obligations. Support requests, technical log data, usage data, and diagnostic data are stored only for as long as necessary to process the request, ensure secure operation, analyze errors, or improve our products and services. If you request deletion of your data, we will delete your personal data unless statutory retention obligations, existing contractual relationships, or other legal grounds prevent deletion.

Does automated decision-making take place?

Automated decision-making, including profiling pursuant to Art. 22 GDPR, does not take place.

How secure is my data?

We use technical and organizational security measures to protect the data you provide against loss, destruction or access by unauthorized persons through accidental or intentional manipulation. We constantly improve our security measures based on the current state-of-the-art.

Are cookies used? Which known analytic tools are used?

When using our website

We use technically necessary cookies and similar technologies where this is required for the operation of our website and services. Cookies are small text files in which data can be stored on your device. Analytics, marketing, and advertising cookies, as well as similar technologies, are used only where consent is required and you have given such consent. You can prevent cookies from being set by adjusting your browser settings. You can also withdraw consent you have given with effect for the future via the cookie settings or the corresponding settings in the product. Please note that some website or product functions may not be fully available if cookies are disabled.

Use of Gravatar

When you sign in to your equinux ID inside an app or on a website, a hash value of your email address is checked against Gravatar’s list of public user profile images. If you have uploaded a profile picture to Gravatar, a copy of this image is displayed as your profile picture in the product you are using. Your actual email address is not shared with Gravatar.

Use of Adobe Typekit

Some of our websites use Typekit fonts from Adobe Systems Incorporated, 345 Park Avenue, San Jose, California 95110-2704, USA, and Adobe Systems Software Ireland Limited, 4-6 Riverwalk, City West Business Campus, Saggart, Dublin 24, Ireland. When you use our websites, your browser contacts Adobe servers in order to display the website fonts correctly. For this purpose, your IP address and browser version are transmitted.

Use of App Store Information

When you download an app from the App Store, Apple provides a “receipt” with general information related to the download, including when it was downloaded and any in-app purchases or subscriptions that may have been made. This information is anonymous and verified against our servers to check its validity.
The receipt is also used to check eligibility for free trials or other promotional offers on the App Store.

What are my rights as a user and how do I make use of them?

As a customer, we grant you all the rights associated with your data. To help you exercise these rights, here is an overview of how and where you can exercise your rights in our systems:

Information

You can request information about what data is stored about you.
If you would like to know what data is stored about you, you can do so at the following link: http://store.equinux.com/privacy.

Correction, deletion and restriction (blocking)

You may request the correction, deletion and restriction of the processing (blocking) of your personal data as long as this is permitted by law and within the scope of an existing contractual relationship.
You can update the personal information in your account at http://my.equinux.com.
If you wish to delete or restrict / restrict your personal information, you can do so at http://store.equinux.com/privacy.
Please note that after deletion you will irrevocably lose full access to all equinux services. You can no longer log in to your account and use equinux products with this account. Even after you've deleted your account, we may need to retain some data for a specified period of time to comply with regulatory requirements.
In the case of current subscriptions (also called continuous debt), it is only possible to delete your complete data at the end of the term, so that we can fulfill our contractual services. Should you wish a deletion before the end of the term, we need a disclaimer from you. In this case, please contact our support.

Transferability of data

You have the right to transferability of the data that you have submitted to us based on consent or under a contract. To transfer your data, you can download it from http://store.equinux.com/privacy and continue to use it according to your wishes.
If you wish to review the data stored about you, you can access it at: http://store.equinux.com/privacy. If you have any further questions regarding use of your personal data, please email us at privacy@equinux.com. If you would like to correct personal data, you may do so by logging into your account at http://my.equinux.com.

Withdrawal of consent

Where processing is based on your consent, you may withdraw that consent at any time with effect for the future. The lawfulness of processing carried out before the withdrawal remains unaffected.

Objection

You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data where the processing is based on Art. 6(1)(e) or Art. 6(1)(f) GDPR.
You may object to the processing of your personal data for direct marketing purposes at any time without giving reasons.

Unsubscribe from communication with us

You can opt out of advertising messages at any time with future effect (advertising opt-out). Not every communication you receive from us is a "advertising" communication. For more information on how we communicate and how to unsubscribe, see "How will I be contacted?"

Further questions?

In case you have further questions regarding the use of your personal data, you can contact us at privacy@equinux.com.

Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement.

How up to date is this data privacy information?

We may update this policy from time to time by publishing a new version on our website. You should visit this page occasionally to ensure you agree with any changes to this policy. We may notify you of significant changes to this policy by email or within an equinux App you are using.
Current version: May 2026

App Specific Information

Knuff

The chat history in the Knuff app is stored on our servers in Munich so that the history can be displayed within the app. The data is not shared with third parties and is not used to train AI models. Only authorized persons have access to chat histories where this is necessary for operation, support, or security. Chat histories are deleted when they are no longer required to provide the feature or when you request deletion, unless statutory retention obligations prevent deletion.

Health Data

Knuff may optionally access and collect health data from Apple Health on iOS and Health Connect on Android after you have granted the corresponding operating system permission and enabled health data sharing in Knuff. The health data read by Knuff is limited to step count, heart rate, and sleep information such as sleep duration or sleep phases.
Knuff uses this data exclusively to provide optional well-being signals and a shared health status within your Bubble. If health data sharing is enabled, the current health snapshot is uploaded to Knuff and may be visible to members of the Bubble with which you share it.
The legal basis for processing health data is your explicit consent pursuant to Art. 6(1)(a) GDPR and Art. 9(2)(a) GDPR. You can withdraw this consent at any time with effect for the future by disabling health data sharing in Knuff or revoking the permissions for Apple Health or Health Connect in your device settings.
Knuff does not write health data, does not use health data for advertising or marketing, does not sell health data, and does not use health data to train AI models. Health data is stored only for as long as necessary to provide the health sharing feature, or until you disable health data sharing or request deletion, unless statutory retention obligations prevent deletion.